Privacy Policy - Bouquet Cakes

Bouquet Cakes, owned and operated by Maria Racovalis, respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Bouquet Cakes collects, uses, stores and protects your personal information when you visit our website, purchase our products, make a booking, attend a class or otherwise interact with us.

1. What personal information we collect

Depending on how you interact with Bouquet Cakes, we may collect:

  • Your name

  • Email address

  • Phone number

  • Billing and payment information

  • Delivery or postal address where required for an order

  • Class booking information

  • Dietary requirements or allergy information provided to us for the purpose of attending a class

  • Information you provide when making an enquiry or communicating with us

  • Photographs or videos taken during Bouquet Cakes classes or events, where you have provided permission for these to be used for promotional purposes

We only collect information that is reasonably necessary for us to provide our products, services and classes and to communicate with you.

2. How we collect your information

We may collect personal information when you:

  • Make a purchase through our website

  • Book or enquire about a Bouquet Cakes class

  • Contact us by email, phone, social media or through our website

  • Subscribe to our mailing list

  • Enter a promotion or competition

  • Attend a Bouquet Cakes class or event

  • Voluntarily provide information to us for another purpose

Where practical, we collect personal information directly from you.

3. How we use your information

We may use your personal information to:

  • Process and fulfil your orders

  • Process class bookings and payments

  • Contact you about your order or class booking

  • Provide information about class arrangements, including important updates or changes

  • Accommodate dietary requirements or allergies you have advised us about

  • Respond to enquiries and customer requests

  • Provide customer service

  • Send marketing communications where you have chosen to receive them

  • Improve our products, services and classes

  • Maintain business and financial records

  • Meet our legal and administrative obligations

We will not sell your personal information to third parties.

4. Photography and video at classes

Bouquet Cakes may take photographs and/or videos during classes for promotional and educational purposes.

These images or videos may be used on Bouquet Cakes' website, Instagram, Facebook, other social media platforms, advertising, promotional material and other marketing channels.

Photography consent is separate from your class booking. You are not required to consent to promotional photography in order to attend a Bouquet Cakes class.

If you do not wish to appear in photographs or videos used for promotional purposes, please advise us before or at the beginning of your class.

Where practical, we will make reasonable efforts to respect your request.

5. Marketing communications

If you choose to subscribe to Bouquet Cakes marketing communications, we may send you information about:

  • Upcoming classes

  • New products

  • Special offers

  • Events

  • Tutorials and educational content

  • Other Bouquet Cakes news

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Your decision to unsubscribe from marketing communications will not affect your ability to purchase products or attend classes.

6. Sharing your personal information

We may need to share limited personal information with trusted service providers who assist us in operating Bouquet Cakes, such as:

  • Website and online booking providers

  • Payment processing providers

  • Email and marketing service providers

  • Delivery and courier providers

  • Website hosting, cloud storage or technology providers

  • Professional advisers where reasonably required

These providers only receive information reasonably necessary for them to provide their services.

We may also disclose information where required or authorised by law.

7. Overseas service providers

Some of the technology, payment, website, email, booking, social media or cloud-based services we use may store or process information outside Australia.

Where this occurs, your personal information may be disclosed to overseas recipients depending on the services we use.

We take reasonable steps to use reputable service providers and to protect your information when it is handled by third parties.

8. How we store and protect your information

Bouquet Cakes takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically using secure business systems and third-party service providers.

We only retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain business records or meet legal obligations.

9. Accessing or correcting your information

You may contact Bouquet Cakes if you would like to:

  • Ask what personal information we hold about you

  • Request access to your personal information

  • Ask us to correct information that is inaccurate or out of date

  • Ask us about how your information is being used

We will respond to reasonable requests within a reasonable timeframe.

10. Privacy complaints

If you believe Bouquet Cakes has not handled your personal information appropriately, please contact us first so that we can investigate and try to resolve your concern.

Please provide as much information as possible about your concern so that we can properly investigate it.

We will consider your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or privacy practices.

The most current version will be published on the Bouquet Cakes website.

12. Contact us

If you have any questions about this Privacy Policy or how Bouquet Cakes handles your personal information, please contact Maria Racovalis | maria@bouquetcakes.com.au